The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Testimonials
United Utilities
”Orbit are debt practitioners who have a real understanding of not only the utility industry and debt processes but the behaviour of debtors. The training provided was designed and tailored to meet the individual team needs and process requirements with clearly defined objectives and deliverables.”
”As well as a real improvement to cash, at least a 30% improvement in cash collection as a result of the training and consolidation, there have been significant improvements in data collection, customer service and the collector's productivity and performance. A real sense of focus, buzz and energy that the training has created has been infectious.“
Telewest/NTL
”I was extremely impressed with the methodology deployed by the Orbit Team; for example their attention to detail in the initial discovery work to ensure the training package would deliver our objectives.“
”As a result of the training I have seen exceptional improvements in performance and cash collected from everybody including my managers.“
”I can strongly recommend Orbit to anyone interested in challenging the status quo.”
Northumbrian Water - Debt Collection Training
“Without exception all of our collectors found the training stimulating, meaningful and different but also great fun. As a result of the coaching and consolidation we have already seen a marked improvement in our debt collection performance, increasing cash collected by 17% during the first 3 months following the training. All of our collectors have found a new enthusiasm for the job, they are proud to be debt collectors with no stigma attached.”
Northumbrian Water - Contact Centre Cash Collection Training
“The initial sceptics were changed round completely by Orbits first hand experience as customer service, cash and debt collection practitioners and by their approach and training style resulted in a complete behavioural and attitudinal change.”
COMPLETE CM
COMPLETE CM is a Credit Management company specialising in the utility sector.
"We have used Orbit services Ltd for 18 months, to provide crucial assertiveness and negotiation training to our debt collectors and field agents. Orbit, have the ability to provide exactly what we feel we need. Professional, high-energy training which reflects our culture and the way we wish to do business. Without exception the feedback we get is that our staff are highly motivated by the training they receive. This is a fundamentally important outcome, which is very difficult to achieve. Julie Hopwood the company MD has carried out a number of our training courses herself which highlights her commitment to providing her customers with the service they require".
Tom Somerville - COMPLETE CM