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The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’

Ann Hartup - Operational Debt Manager

'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'

Phil Gallagher - Rent & Income Manager


Customer & Debt Management Workshop


Increasingly large scale companies are faced with the challenge of improving their revenue collection and stemming the tide of increased arrears and the writing off of bad debt. All too often the effective principles associated with sound Debt Management are overlooked or little understood. “The Best Collectors are The Best Billers” underlines the need to understand the many inter-dependencies that exist in the Billing, Collection and Debt Management operations and their need to be coordinated and managed well in order to maximise income and cashflow.


The workshop is particularly aimed at Managers and Team Leaders involved in large scale Billing and Revenue Collection operations to prevent their companies from losing revenue due to inadequate billing and collection strategies, procedures and understanding of the interdependencies.


The workshop is specifically designed to give organisations, management teams and individuals a clear understanding of the principles of effective customer & debt management in order to: