The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Debt Collection Training Programme
Orbit's bespoke debt collection training programme will develop your debt collectors into a highly motivated team who specialise in collecting money owed in an effective, assertive and professional manner; obtaining and recording quality data as well as delivering good service.
Orbit's style and approach to debt collection training will give your collectors the confidence to quickly adapt and use the skills and techniques learnt that will: -
- Improve your cash flow
- Reduce your level of arrears and bad debts
- Reduce your operating costs
- Reduce average handling time
- Improve failed payment promise default ratio
- Increase direct debit conversions
- Improve the quality of your data
- Increase productivity
- Maintain customer service reputation