The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Debt Performance Management
The Performance Management Programme is designed to unlock the potential of your Managers and Team Leaders and typically delivers a 20% improvement in business productivity.
The programme uses a combination of workshop learning and one to one coaching to enable your managers and team leaders to achieve stretched targets, linked to an agreed commercial objective, over a fixed period of time.
The Performance Management Programme is typically linked to the Operation Performance Review and is specifically designed based on the factual evidence and outputs as a result of the review process.
The Performance Management Programme framework will be designed to typically include:
- Building a case for change
- Develop management capability - sharpen the individual managers/team leaders performance
- Improve cash collection by an agreed percentage in a timeframe of twelve weeks
- Increase collectors time adding value
- Provide experienced coaching support to help address specific areas of concern