The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Interim Operational Debt Management
Finding experienced and talented debt managers is extremely difficult. There will be occasions when you need such people at short notice to deal with key debt initiatives or support existing management teams through periods of change.
Orbit has the people and the expertise to deliver fast and effective solutions.
Assignments can range from short term 1day a week support programmes through to 6 month interim appointments as required. Typical situations include:
- Strengthening existing debt management teams
- Caretaker role whilst making new appointment
- Debt improvement initiatives over and above business as usual
- Coaching and supporting new debt managers
- Short term debt crisis management
- Process review and re-engineering
- Support of new debt systems implementation
- Debt Centre operation start up
- Debt strategy development
- MIS development