The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Operational Debt Review
Our Operation Debt Performance Reviews will identify areas where you can increase team and individual performance and productivity whilst reducing your cost to serve.
We would typically do this by establishing how you are currently performing against best practice focusing on the following areas:
- A critique of internal processes and working practices to establish how smoothly and effectively work flows through the operation
- Assess links with internal & external interdependencies
- Establish how effectively the management team are raising individual and team performance
- Identify and assess how effectively the collectors time is spent doing their job
- Critique existing MIS
- Assess cost to serve