The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’
Ann Hartup - Operational Debt Manager
'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'
Phil Gallagher - Rent & Income Manager
Results
Orbit fully understands our clients needs for clear payback from the debt collection training programes and workshops. Our clients tell us of the impact we have had on their debt operations. We are proud of these results.
- “On a good day I was collecting £3,500 on debit/credit cards now collecting £17,500.“
- “Cash collection over the last 5 weeks has risen from an average of £3k per week to consistently over £100k a week.“
- “Cash collected uplift increased from £4.5k to £400k in a 4 week period.“
- “We are now converting 81.5% of pro-acted commercial accounts into cash into the bank compared to 12.8% two weeks ago. Actual collections are upfrom £12.5k to £398K in the same period.“
- “During a 2 week period I have increased my cash in the bank collection rate from £10k to £80k.“
- “My team's work queue has reduced from 18,000 items to 1,200 due to me being able to manage better and motivate my team.“
- “The workshops were the best I have ever attended and what has helped the whole process has been the follow up coaching to embed the things we have learnt.“