The Collectors boundaries and comfort zones during the training were well and truly stretched and the feedback from the Collectors echoed such phrases as ‘I now really feel like a debt collector’ and ‘we are more motivated than ever’

Ann Hartup - Operational Debt Manager

'The team had concerns that effective debt collection does not always sit comfortably alongside the requirement to be a socially responsible landlord. Once the training got underway any fears disappeared, all of the feedback has been overwhelmingly positive. The team are re-energised and within the first two weeks the training had already paid for itself'

Phil Gallagher - Rent & Income Manager

Products & Services

Debt Collection Training Programme

Orbit's bespoke debt collection training programme will develop your debt collectors into a highly motivated team who specialise in collecting money owed in an effective, assertive and professional manner; obtaining and recording quality data as well as delivering good service

Orbit's style and approach to debt collection training will give your collectors the confidence to quickly adapt and use the skills and techniques learnt that will: -

Interim Operational Debt Management

Finding experienced and talented debt managers is extremely difficult. There will be occasions when you need such people at short notice to deal with key debt initiatives or support existing management teams through periods of change.

Orbit has the people and the expertise to deliver fast and effective solutions.

Assignments can range from short term 1day a week support programmes through to 6 month interim appointments as required. Typical situations include:

Operational Debt Review

Our Operation Performance Reviews will identify areas where you can increase team and individual performance and productivity whilst reducing your cost to serve.

We would typically do this by establishing how you are currently performing against best practice focusing on the following areas:

Debt Performance Management

The Debt Performance Management Programme is designed to unlock the potential of your Managers and Team Leaders and typically delivers a 20% improvement in business productivity.

Customer & Debt Management Workshop

Increasingly large scale companies are faced with the challenge of improving their revenue collection and stemming the tide of increased arrears and the writing off of bad debt. All too often the effective principles associated with sound Debt Management are overlooked or little understood. “The Best Collectors are The Best Billers” underlines the need to understand the many inter-dependencies that exist in the Billing, Collection and Debt Management operations and their need to be coordinated and managed well in order to maximise income and cash flow.

Train the Trainer

Develop an In house training capability to deliver Orbit's Debt Collection Training Programme. Your In house Trainers will experience an intensive training process, with an objective to being Orbit accredited and licensed to deliver Orbit designed material bespoke to your organisation.